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What is an e-statement?
GPO is pleased to offer members electronic statements. This is simply an
electronic version of the paper statement that members currently receive
via regular mail. Members may view and print their e-statements right
from their computer.
Who can receive e-statements?
E-statements are currently available through e-PAT, GPO’s on-line
banking program. If
you currently are signed up for e-PAT, you may access your electronic
statement. If you do not have access to e-PAT, contact a member service
representative to get signed up for this convenient, free service.
Do I have to sign-up for
e-statements?
No, it is a convenient option for many members. However, if you prefer
to receive a regularly mailed statement, do nothing and GPO will send
you a statement via the US Postal Service.
How do I sign up for GPO’s
e-statements instead of paper statements?
Through e-PAT, click on the e-PAT option and sign-in. From there click
on “Services” and check “E-Mal Preferences.” At this point, enter your
e-mail address (where you want an e-mail statement reminder sent). Then,
check the box indicating “Send Member Statements Via E-Mail.” A
disclosure will pop up – read through it and check “agree.” It’s that
easy – an e-mail reminder will be sent to you each month notifying you
that your statement is available on e-PAT.
When will I receive my GPO
e-statement e-mail notification?
GPO will send you an e-mail shortly after the end of the statement
period.
Will my GPO e-statement look
the same as my paper statement?
Yes, it will look very similar to your paper statement.
What about my GPO newsletter
and other informational material that is normally sent with my
statement?
We will keep you posted on credit union promotions and disclosures right
from our website. Be sure to click on these links for important GPO
information.
Is there are charge for GPO’s
e-statements?
No – there is no charge whatsoever to receive your statements
electronically. And, you will get your statements delivered faster!
Is my statement information
secure?
Yes, as is the case with everything traveling through the Internet,
security is of utmost importance. Even statements being mailed via the
postal system have their own set of security concerns. This is why GPO
has elected to only notify you via e-mail that your statement is
available and ready for retrieval. The e-mail will not contain any
secure, confidential information. Your e-statement is available only
through our secure e-PAT on-line banking system.
Will I be able to print my
statement?
Yes, you will be able to print your GPO e-statement.
How long will my GPO
e-statement be available?
You will be able to view statements going back 13 months.
Can I have my GPO e-statement
notification sent to more than one e-mail address?
The e-mail notification can be sent to the one e-mail address we have in
our system for your account.
What happens if I change my
e-mail address?
In order to continue receiving your GPO e-statement notification, you
need to notify us of your e-mail address change. This may be done by
going into e-PAT and clicking “E-Mail Preferences” under the “My
Service” icon.
How long will it take to set up
my GPO e-statement option?
Once you have agreed to the disclosure, you are automatically set up and
you will receive an e-mail reminder with the next statement cycle.
Who should I contact if I don’t
receive an e-statement notification?
Call any credit union member service representative. If we don’t have
your correct e-mail address, you won’t get a reminder.
How do I cancel my GPO
e-statement?
To cancel this option, you may go to “E-Mail Preferences” and check the
box indicating that you would like a mailed statement. If statements
have already cycled, you may have to wait an additional month before you
receive a mailed copy.
Can I have multiple statements
sent to the same e-mail address?
Certainly, however, you must have signed up for e-PAT for all those
account relationships.
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