coronavirus q&a
We are providing the following information to answer your questions about GPO’s readiness for the COVID-19. GPO’s top priority is to ensure the health and safety of our staff and members while continuing to maintain operational readiness. Led by our Pandemic Response Team, we are monitoring the COVID-19 situation to assess the evolving risks so that we can prepare and respond accordingly.
Does GPO have policies and procedures in place to mitigate the impact of COVID-19 on its operations?
Yes, in addition to various other policies and procedures intended to protect the health and safety of our employees as well as operational continuity, we have a Pandemic Plan Addendum is part of our Business Continuity Plan.
What actions specific to the COVID-19 situation is GPO taking to assess the risk to its operations?
GPO has taken proactive steps in reviewing our Pandemic Plan and we continue to take precautionary and proactive measures. The Pandemic Response Team has acted to continuously monitor the situation to ensure the safety of staff, members and the credit union.
Has GPO seen any impact on its ability to deliver services to members?
No. GPO will remain open, operating regular scheduled hours. This includes all branches, Call Center and the Administration Building. Lobby access is no longer available at this time. However, members will always be provided service options and a means to connect with the credit union.
What is GPO doing at their branches to provide a clean environment?
Since regular cleaning is one of the most important preventive measures we can take, our dedicated cleaning staff will continue to incorporate a disinfecting regiment in all high-touch and high-traffic areas throughout our branches and administration building. We are strongly encouraging members and employees to practice good hygiene with frequent and rigorous hand washing. If soap and water are not readily available, you can use an alcohol-based hand sanitizer that contains at least 60% alcohol.
Are there ways to access my account without visiting a branch?
Check GPO’s website for the latest credit union news and information OR visit GPO Federal Credit Union on Facebook.
How will updates be provided on these questions and answers?
We recognize that both the questions and our answers on these issues may evolve rapidly and we will continue to stay in communication with our members. You can always visit our website or our social media channels for updates! Facebook | Twitter | LinkedIn | Instagram
Does GPO have policies and procedures in place to mitigate the impact of COVID-19 on its operations?
Yes, in addition to various other policies and procedures intended to protect the health and safety of our employees as well as operational continuity, we have a Pandemic Plan Addendum is part of our Business Continuity Plan.
What actions specific to the COVID-19 situation is GPO taking to assess the risk to its operations?
GPO has taken proactive steps in reviewing our Pandemic Plan and we continue to take precautionary and proactive measures. The Pandemic Response Team has acted to continuously monitor the situation to ensure the safety of staff, members and the credit union.
Has GPO seen any impact on its ability to deliver services to members?
No. GPO will remain open, operating regular scheduled hours. This includes all branches, Call Center and the Administration Building. Lobby access is no longer available at this time. However, members will always be provided service options and a means to connect with the credit union.
What is GPO doing at their branches to provide a clean environment?
Since regular cleaning is one of the most important preventive measures we can take, our dedicated cleaning staff will continue to incorporate a disinfecting regiment in all high-touch and high-traffic areas throughout our branches and administration building. We are strongly encouraging members and employees to practice good hygiene with frequent and rigorous hand washing. If soap and water are not readily available, you can use an alcohol-based hand sanitizer that contains at least 60% alcohol.
Are there ways to access my account without visiting a branch?
- Direct Deposit – getting your payroll automatically deposited into your GPO account means you will never have to worry about making in-person deposits again. With direct deposit to GPO, we are usually able to “pay” members a day earlier than most other financial institutions – meaning you’ll have your money sooner. Check with your employer to set up direct deposit.
- Remote Deposit Capture – You never need to visit a branch to deposit a check. With remote deposit capture, you can take a picture of a check and electronically deposit it into your account. It’s a quick and easy way to manage your deposits, right from your phone.
- Online and Mobile Banking – Check balances and transfer funds whenever you want.
- Easy Pay – Skip the mail and start paying your bills using our FREE bill-payment feature.
- GPO at Home – If you need a loan, you can access GPO at Home from our website and apply quickly and conveniently. In most cases, you’ll get a rapid decision.
- Visa Credit Card – With more people opting to shop online, make sure you carry a GPO Visa credit card. Our everyday rate is as low as 7.99 percent – making it one of the lowest rate cards available, and you’ll earn reward points for merchandise, travel or cash. If you need to increase your card limit, go to GPO at Home to apply.
Check GPO’s website for the latest credit union news and information OR visit GPO Federal Credit Union on Facebook.
How will updates be provided on these questions and answers?
We recognize that both the questions and our answers on these issues may evolve rapidly and we will continue to stay in communication with our members. You can always visit our website or our social media channels for updates! Facebook | Twitter | LinkedIn | Instagram
