GPO Frequently asked questions
If you have a question that is not listed below, contact any of our branches. We are happy to assist you with any questions you have about our products and services.
Who do I call for online or mobile banking questions?
For questions regarding online or mobile banking and bill pay questions, contact the credit union directly by contacting any of our GPO branches.
For questions regarding online or mobile banking and bill pay questions, contact the credit union directly by contacting any of our GPO branches.
How do I change my security questions?
Security questions can only be changed the member through online account access. If you have any questions, contact any branch and a representative can walk you through the steps.
Security questions can only be changed the member through online account access. If you have any questions, contact any branch and a representative can walk you through the steps.
What is the phone number for questions regarding disability insurance?
To contact a member service representative regarding your disability insurance, call (315) 724-1654. You may also contact your nearest branch location.
To contact a member service representative regarding your disability insurance, call (315) 724-1654. You may also contact your nearest branch location.
How do I sign up for mobile banking?
To sign up for mobile banking, you must download the app from either the iTunes App Store or Google Play. Please see our setup instructions to successfully log into your online account access.
To sign up for mobile banking, you must download the app from either the iTunes App Store or Google Play. Please see our setup instructions to successfully log into your online account access.
How do I change my address?
You can visit one of our branches to complete a Change of Address form. You may also call any branch by phone. A form will be emailed to you via our electronic signature service.
You can visit one of our branches to complete a Change of Address form. You may also call any branch by phone. A form will be emailed to you via our electronic signature service.
Do you offer business accounts?
Yes, we offer business accounts to members. We also offer member business loans. You may stop into any branch to discuss becoming a business member.
Yes, we offer business accounts to members. We also offer member business loans. You may stop into any branch to discuss becoming a business member.
What is clear title?
A title to a property that is free of liens and legal questions concerning ownership.
A title to a property that is free of liens and legal questions concerning ownership.
What happens if sufficient funds are not available in the account used for payment?
If a "non-sufficient funds" condition exists, payment will be returned and a fee will be assessed. Our fee schedule is listed under our disclosures. If payment is made through online bill payment, the payment will need to be rescheduled. Contact any branch for questions.
If a "non-sufficient funds" condition exists, payment will be returned and a fee will be assessed. Our fee schedule is listed under our disclosures. If payment is made through online bill payment, the payment will need to be rescheduled. Contact any branch for questions.
How do I change my name on my account?
To change your name, you are required to complete a name change form signed by all members on the membership account. You can stop by or call any branch to receive this form. To change your name, we require unexpired picture identification or any one of the following documents: marriage license, divorce decree or court order. The primary owner is required to certify Tax Payer Identification (TIN). A letter from the Social Security Administration stating a card has been requested will be acceptable to verify name change with Social Security number. Please call us directly at (315) 724-1654 with any questions.
To change your name, you are required to complete a name change form signed by all members on the membership account. You can stop by or call any branch to receive this form. To change your name, we require unexpired picture identification or any one of the following documents: marriage license, divorce decree or court order. The primary owner is required to certify Tax Payer Identification (TIN). A letter from the Social Security Administration stating a card has been requested will be acceptable to verify name change with Social Security number. Please call us directly at (315) 724-1654 with any questions.
Is my money safe?
Yes, your funds are protected at GPO Federal Credit Union. As a result of recent events in the banking and mortgage industries, members may be wondering if their funds are safe at GPO Federal Credit Union. The simple answer is yes.
GPO is proud to report a level of financial reserves that is more than 50% greater than what our regulator requires for us to be considered well-capitalized. This is important since deposit insurance only comes into effect after an institution's reserves are used. Our delinquencies and loan losses remain well below the industry norms. We are also earning levels of profitability that far exceed our peer average. GPO does not offer exotic mortgage products (such as stated income, no documentation, etc.) or investments that have caused the mortgage situation that is occurring across the country. We underwrite all loans to prudent underwriting standards. And, because we are member-owned, our financial statements are readily available to the public.
Your shares at GPO are insured to at least $250,000 (as of October 2008) by the National Credit Union Share Insurance Fund (NCUSIF), an arm of our regulator, the National Credit Union Administration (NCUA). In addition to this, IRA shares are insured up to $250,000. If you have questions concerning this, please call GPO at (315) 724-1654, or stop into your nearest branch.
Yes, your funds are protected at GPO Federal Credit Union. As a result of recent events in the banking and mortgage industries, members may be wondering if their funds are safe at GPO Federal Credit Union. The simple answer is yes.
GPO is proud to report a level of financial reserves that is more than 50% greater than what our regulator requires for us to be considered well-capitalized. This is important since deposit insurance only comes into effect after an institution's reserves are used. Our delinquencies and loan losses remain well below the industry norms. We are also earning levels of profitability that far exceed our peer average. GPO does not offer exotic mortgage products (such as stated income, no documentation, etc.) or investments that have caused the mortgage situation that is occurring across the country. We underwrite all loans to prudent underwriting standards. And, because we are member-owned, our financial statements are readily available to the public.
Your shares at GPO are insured to at least $250,000 (as of October 2008) by the National Credit Union Share Insurance Fund (NCUSIF), an arm of our regulator, the National Credit Union Administration (NCUA). In addition to this, IRA shares are insured up to $250,000. If you have questions concerning this, please call GPO at (315) 724-1654, or stop into your nearest branch.
Do you have an app for the iPhone or Android?
Yes, we have an mobile banking application for both iPhone and Android. You can visit the iTunes App Store or Google Play to download. For more details, see our mobile banking app and setup instructions.
Yes, we have an mobile banking application for both iPhone and Android. You can visit the iTunes App Store or Google Play to download. For more details, see our mobile banking app and setup instructions.
I received an email/text message from GPO asking for information. Is it legitimate? What should I do?
GPO Federal Credit Union takes the security of every single member’s information extremely seriously, but unfortunately scam attempts are commonplace, no matter how protective we are as a company. Never click on links or call numbers that you do not recognize. Because you are a valued member, there are many reasons that we might legitimately reach out to you in the course of serving your needs. For instance, we encourage the convenience and environmental benefits of e-statements; you might choose to have automated alerts set up to monitor account activity; our lending, mortgage or collections personnel may send you documents and other correspondence electronically; our marketing department might share newsletters or other event information with you. GPO strongly encourages you to call the credit union directly if ever you have any concerns about security surrounding your accounts at (315) 724-1654.
GPO Federal Credit Union takes the security of every single member’s information extremely seriously, but unfortunately scam attempts are commonplace, no matter how protective we are as a company. Never click on links or call numbers that you do not recognize. Because you are a valued member, there are many reasons that we might legitimately reach out to you in the course of serving your needs. For instance, we encourage the convenience and environmental benefits of e-statements; you might choose to have automated alerts set up to monitor account activity; our lending, mortgage or collections personnel may send you documents and other correspondence electronically; our marketing department might share newsletters or other event information with you. GPO strongly encourages you to call the credit union directly if ever you have any concerns about security surrounding your accounts at (315) 724-1654.
